Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Marlow | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Marlow is a GPhC registered online pharmacy weight loss clinic serving Marlow and surrounding areas. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller responsible for your personal information. Our registered pharmacy number is GPhC No. 9012511. If you have any questions about this policy or how we handle your data, please contact us using the details provided at the end of this policy.

2. Data We Collect

When you use our services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and other clinical data necessary to provide safe pharmacy services.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your personal and health information to:

• Assess your suitability for weight loss treatments and provide safe, clinically appropriate care.
• Process and fulfil your prescriptions and orders, with delivery dispatched within 1 working day once approved by our pharmacist.
• Communicate with you about your treatment, orders, and any follow-up care.
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• Maintain accurate clinical records as required by pharmacy law.
• Send you service-related updates and, where you have consented, relevant health information.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, where applicable, the processing of special category health data in the context of providing healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour so we can improve our services.
• Preference cookies: Remember your settings and choices.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Healthcare providers: With GPs or other clinicians where required for your safe treatment.
• Service providers: Trusted third-party companies who assist us in operating our website, processing payments, and delivering orders, all of whom are bound by data protection agreements.
• Regulatory bodies: The GPhC or other authorities where we are legally required to do so.
• Legal requirements: Where disclosure is required by law or to protect the safety of individuals.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain your personal and clinical data for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal and regulatory obligations. Pharmacy records are typically retained for a minimum of eight years in line with NHS and professional guidance.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All sensitive health and payment data is encrypted and stored securely.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, ask for deletion, or raise any data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

This policy may be updated periodically. Any significant changes will be communicated via our website. We encourage you to review this policy regularly.